Role: Customer Success Lead – Strategic Accounts

Location: Gurugram (Hybrid)

Experience: 4-7 Yrs

Compensation: 30 - 40 LPA

Apply here: https://forms.gle/i28KH5GY96LEhJY77

About Company

This fast-growing, AI-led venture is transforming how modern teams operate by developing intelligent productivity and collaboration solutions—particularly for fast-paced, go-to-market environments. With strong early traction and growing revenues, the company has attracted investments across angel, seed, and most recently, Seed Plus funding rounds from globally renowned investors who share its bold vision. Its mission is rooted in applying Nudge Theory—a behavioral economics concept—to drive smarter sales behavior. By surfacing timely, actionable insights from sales playbooks and customer data, the platform enables better decision-making, sharper prioritization, and more personalized outreach. This leads to improved performance and stronger customer engagement. Currently in its growth phase, the company is assembling a high-performance team to scale its impact further.

Position Overview

We’re hiring a Customer Success Lead – Strategic Accounts on behalf of a fast-growing AI-native SaaS company that’s redefining how enterprise sales teams operate.

This role goes beyond traditional CS — you’ll serve as a strategic partner to high-value enterprise clients, ensuring measurable outcomes and influencing the product roadmap based on real customer insights. You’ll work closely with founders, product, and GTM leaders to build scalable success processes, playbooks, and post-sales motions from the ground up.

If you thrive in fast-paced, high-ownership environments and want to be part of a team building the future of enterprise productivity with AI, this opportunity is for you.

Key Responsibilities

• Own the end-to-end success of top enterprise accounts — from onboarding to expansion
• Act as a trusted advisor to clients, deeply understanding their goals and helping them extract maximum value from the platform
• Solve customer challenges proactively, often before they surface, by collaborating closely with product and engineering
• Translate customer feedback into actionable insights to shape product roadmap and feature priorities
• Build scalable playbooks, content, and internal workflows to drive consistency and quality across the customer lifecycle
• Monitor and optimize customer health metrics, adoption trends, and renewal/upsell signals
• Partner with GTM teams (sales, marketing, partnerships) to identify and execute strategic expansion opportunities
• Serve as a bridge between customers and cross-functional teams, ensuring alignment on priorities and outcomes

Required Skills

• 4–7 years of experience in Customer Success, Client Delivery, Consulting, or GTM Operations — preferably in B2B SaaS or enterprise tech
• Proven ability to manage complex, high-stakes customer relationships and drive measurable outcomes
• Strong problem-solving and ownership mindset — thrives in ambiguity and moves fast
• Excellent written and verbal communication skills; able to work across executive, technical, and cross-functional teams
• Experience working closely with Product, Engineering, and Sales to influence roadmap and improve customer experience
• Familiarity with CRM tools, customer success workflows, and lifecycle management metrics
• Bonus: Exposure to AI-native tools, early-stage SaaS environments, or prompt engineering techniques

Why Join Us?

• Early-stage leadership: You’ll own the People function at a critical stage—no legacy baggage, just a clear path to design and scale systems that work.
• Seat at the Table: Work directly with founders who value People Ops as a strategic lever, not paperwork. You’ll influence real decisions, not just execution.
• High-Trust, High-Velocity Culture: Join a team that moves fast without ego—where ownership, speed, and candour are core to how we operate.
• Career Growth: As we scale rapidly, you’ll have the opportunity to grow into a leadership role and build out your team and vision.

What We Offer:

• ₹30–40L base, with growth and leadership tracks ahead.
• Hybrid in Gurugram: 2–3 days/week in office for deep real‑time collaboration.
• Direct mentorship from a founder with a $100M exit and coaching experience.