Operations and Partnerships Manager

Location: Bangalore
Team: Global Operations
Type: Full-time

About Gloroots

Gloroots makes it effortless for growing companies to hire, onboard, pay, and support talent anywhere in the world - end to end, from first offer to final payslip.

We are a hire-to-retire global employment provider helping startups and mid-market companies build global teams without the chaos. With one platform and one partner, companies can recruit talent globally, onboard with compliant contracts, run payroll & benefits, ship devices, manage contractors, and even set up GCCs - all without opening entities or drowning in compliance.

If you’re someone who thrives in fast-moving global environments, understands the nuances of cross-border employment, and enjoys solving complex problems with clarity and care, this might be the role for you.

The Role

As the Operations & Partnerships Manager, you will be the connective tissue that ensures our global employment engine runs smoothly and confidently.

You’ll manage our employer-of-record operations, nurture global partner relationships, safeguard compliance, and deliver an exceptional experience to our customers and their distributed teams.

In this role, you will:

1. Lead Global Operations Excellence

• Manage end-to-end EOR workflows across onboarding, payroll, benefits, and offboarding.

• Ensure every client and employee experience is seamless, compliant, and high-trust.

• Monitor global employment, tax, and regulatory changes to keep Gloroots ahead of compliance risks.

2. Own Strategic Partner Relationships

• Build and manage relationships with global payroll, HR, benefits, and legal partners.

• Evaluate new partners, negotiate terms, and drive partnership performance.

• Ensure our partner network delivers quality, accuracy, and reliability across all markets.

3. Deliver a Premium Customer Experience

• Act as the primary operational contact for global clients (2–5 years of account management a strong plus).

• Troubleshoot and resolve cross-border employment queries with clarity and empathy.

• Run reviews, identify gaps, and drive improvements in service and processes.

4. Drive Process, Tools & Data

• Use CRM and workflow tools to manage pipelines, SLAs, and client lifecycle data.

• Build clean, scalable operational processes using GSuite (Sheets, Docs, Forms).

• Analyze numbers, spot patterns, and drive data-backed decisions.

What You Bring

• Experience in the EOR/Global Employment industry - you understand the domain.

• 2–5 years of account management or client-facing operations in HR, SaaS, or EOR.

• Strong global regulatory awareness - employment laws, compliance, onboarding, payroll practices.

• Exceptional verbal communication - you inspire confidence across teams, clients, and partners.

• High cognitive ability - you think fast, find patterns, and simplify complexity.

• Comfort with CRM & workflow tools like HubSpot, Notion, Asana, or similar.

• Data fluency & comfort with numbers - payroll, benefits, compliance metrics.

• Excel/GSuite proficiency - especially Sheets, Docs, Forms.

Why Gloroots

You’ll join a fast-growing company building the infrastructure for global work.
Your work will directly shape how hundreds of companies hire and support talent across 150+ countries.
You'll help make global employment simpler, more human, and more accessible for everyone.

If you want to help companies anywhere hire people everywhere - we'd love to meet you.