Role: Associate Program Manager

Function: Program Management

Location: Not specified

Type: Full-time

Industry: Medical AI SaaS, Healthcare Technology

About Company

A dental practice management SaaS platform serving thousands of practices across North America. Founded by a practicing dentist who experienced operational challenges firsthand.

The company builds AI-powered software that helps dental teams run smoother, grow revenue, and improve patient experience. It replaces scattered tools and manual work with one integrated platform.

The platform brings analytics, scheduling, communications, payments, and marketing automation into a single system. The company automates busywork like reminders and digital intake, giving teams real-time visibility into production and retention drivers.

Position Overview

You'll drive execution across multiple concurrent initiatives within a fast-growing SaaS product organization. You'll sit at the intersection of Engineering, QA, Product, DevOps, and Customer Operations, ensuring thousands of dental practices receive seamless product updates. You'll own sprint discipline, long-term roadmap alignment, and release coordination across iOS, Android, Windows, and Web platforms that directly impact healthcare delivery.

Role & Responsibilities

• You own and track multiple parallel product initiatives across engineering teams spanning multiple quarters
• You drive effective sprint planning, backlog refinement, reviews, and retrospectives with clean Jira board management
• You oversee product release cycles across Dev, QA, Staging, and Production environments with DevOps coordination
• You coordinate releases across iOS, Android, Windows, and Web platforms ensuring version alignment and feature parity
• You manage customer-reported issues via HubSpot and Intercom with proper triaging and engineering assignment
• You maintain structured dashboards and provide weekly/monthly status updates to leadership on program health
• You act as central coordination hub across Dev, QA, Product, DevOps, and Support teams for seamless execution

Must Have Criteria

• 3-5 years of experience in technical program or project management in SaaS environments
• Advanced hands-on experience with Jira board configuration, reporting, and Jira Service Management
• Strong understanding of Agile/Scrum methodologies and Software Development Lifecycle (SDLC)
• Working knowledge of DevOps processes, CI/CD pipelines, and Git branching strategies
• Experience with REST APIs, system integrations, and multi-platform SaaS products (iOS, Android, Windows, Web)
• Proven ability to manage multiple concurrent projects spanning 3+ months with cross-team dependencies
• Experience managing production incidents and coordinating release governance processes

Nice to Have

• B2B SaaS product environment experience, preferably in healthcare or vertical SaaS
• Exposure to cloud infrastructure platforms (AWS, Azure, or Google Cloud)
• Experience with customer support tools like HubSpot and Intercom for issue management
• Background in fast-paced, scaling SaaS environments with high-growth teams

What We Offer

• Opportunity to impact thousands of dental practices with meaningful healthcare technology
• High ownership environment with autonomy and direct influence on product execution
• Flexible scheduling and support for professional growth and development
• Work with a tight, cross-functional team in a mission-driven, execution-heavy culture
• Competitive compensation and benefits package