Role: Installation & Provisioning Manager

Function: Technical Operations

Location: Gurugram, India

Type: Full-time

Compensation: Competitive compensation and benefits package

Industry: AI, Medical SaaS, Healthcare Technology

About Company

A medical AI SaaS company building integrated software for the U.S. dental market.

The platform helps dental teams run smoother, grow revenue, and improve patient experience. Founded by a practicing dentist who experienced operational challenges firsthand.

The company replaces scattered tools with one integrated platform trusted by thousands of practices.

Position Overview

You will own the critical technical 'Day 0' experience that ensures every customer starts their journey on a stable, secure foundation. This high-ownership role puts you in charge of product installations, cloud and on-premise integrations, and communications provisioning across diverse customer environments. You'll operate independently while continuously improving processes as the company scales, directly impacting thousands of dental practices' success from their very first interaction with the platform.

Role & Responsibilities

• Configure and manage Learning Management Systems (Cornerstone OnDemand) for enterprise clients

• Upload, update, retire, and lifecycle-manage SCORM/AICC learning objects, curriculums, assessments, videos, and certifications

• Execute end-to-end SCORM testing and troubleshooting to ensure error-free course deployment

• Manage user roles, permissions, and access controls for 1,000+ learners and administrators

• Provide day-to-day LMS technical support, resolving 90–95% of issues within 24 hours

• Generate and analyze reports using CSOD Reporting 2.0 to track learner engagement, certifications, and completion metrics

• Partner with business development and L&D teams to align LMS offerings with onboarding and upskilling objectives

• Conduct LMS audits, compliance checks, and quality assurance reviews

• Develop and package interactive e-learning modules using Articulate Storyline 360

• Act as primary point of contact for client communication, stakeholder coordination, and project delivery timelines

• Continuously optimize LMS workflows, documentation, and reporting processes to improve efficiency and learner experience

• Must Have Criteria

  • 3–6 years of hands-on experience in LMS administration or learning technology environments

  • Strong expertise in Cornerstone OnDemand (CSOD) configuration and management

  • Experience with SCORM/AICC packaging, testing, and deployment

  • Proven experience managing large learner bases (1,000+ users)

  • Strong client communication and B2B stakeholder management skills

  • Experience generating actionable reports and analytics for L&D decision-making

  • Ability to independently manage priorities in high-volume production environments

  • Strong troubleshooting and end-user support capabilities

Nice to Have

• Experience with Salesforce tools

• Hands-on experience with Articulate Storyline 360 or similar authoring tools

• Exposure to global enterprise clients (US, European, Government sectors)

• Experience supporting LMS implementations across multi-industry environments

• Background in client onboarding or learning implementation management roles

What We Offer

• Opportunity to work with global enterprise and government clients

• High ownership role with direct impact on learning operations and client success

• Exposure to large-scale LMS ecosystems and digital transformation initiatives

• Collaborative, growth-oriented work culture

• Competitive compensation and benefits package