Role: Product Manager - Platform Products

Function: Product Management

Location: Not specified

Type: Full-time

Compensation: Not specified

Industry: AI, Medical SaaS

About Company

A medical AI SaaS company building software for the U.S. dental market.

The platform helps dental teams run smoother, grow revenue, and improve patient experience. The company replaces scattered tools and manual work with one integrated platform trusted by thousands of practices.

The solution brings analytics, scheduling, communications, payments, and marketing automation into a single system.

Position Overview

You'll own and evolve high-impact platform products that directly impact how dental practices run their businesses and drive company growth. This hands-on execution role sits at the intersection of operations, customer success, and revenue. You'll manage products including Nudges, Timesheets, Product Health Score, and Upsell Opportunities with clear accountability for roadmap and delivery.

Role & Responsibilities

• Own roadmap, discovery, delivery, and iteration for platform product portfolio with clear priorities and accountability
• Conduct regular customer interviews and usability sessions with dental practice owners and staff
• Work directly with engineering and design teams writing detailed user stories and acceptance criteria
• Define and track product KPIs including feature adoption, engagement, retention impact, and revenue influence
• Use AI tools actively to automate research synthesis, generate drafts, build prototypes, and run data queries
• Partner with Customer Success and Sales to embed product health score and upsell tools in workflows
• Analyze product usage data independently building dashboards and running cohort analyses

Must Have Criteria

• 4-7 years of product management experience owning live, customer-facing SaaS products
• Strong SQL skills with ability to pull and interpret usage data independently
• Experience writing detailed PRDs, user stories, and acceptance criteria for engineering execution
• Proven ability to conduct customer discovery interviews and usability testing independently
• Track record managing multiple products or workstreams simultaneously without quality loss
• Active daily use of AI tools (LLMs) for research, documentation, prototyping, and analysis
• Bachelor's or Master's degree from IITs, IIMs, BITS, or equivalent top-tier institutions

Nice to Have

• Experience in healthcare, dental, or multi-location SaaS platforms serving SMB customers
• Familiarity with workforce management, timesheet workflows, or payroll-adjacent products
• Exposure to revenue intelligence, customer health scoring, or CRM-adjacent tools
• Prior experience collaborating with Customer Success and Sales teams on commercial features

What We Offer

• Ownership of meaningful problems with end-to-end impact on dental practices
• Fast-paced environment with tight cross-functional collaboration
• Clear, measurable impact on revenue growth and customer retention
• Opportunity to build in a huge, under-digitized healthcare vertical