Customer Training & Enablement Manager
Application Form
Customer Training & Enablement Manager Application Form
Role: Customer Training & Enablement Manager
Function: Customer Education & Enablement
Location: Gurugram, India
Type: Full-time
About Company
A rapidly growing SaaS company operating in the healthcare technology space, focused on building smart, data-driven solutions that help service providers improve operational efficiency and patient engagement. The platform is purpose-built for a specialized segment within healthcare, with deep use cases tailored for practices like dental care. With a strong and growing customer base across global markets, the company is on a mission to simplify practice management through intuitive tools and automation — all driven by a passionate, cross-functional team.
Position Overview
You design and roll out scalable, AI-powered learning programs that turn customers and colleagues into product experts. You translate tribal product knowledge into engaging content and systems that accelerate time-to-value and fuel adoption. As the platform and headcount grow, you scale the enablement function into a center of excellence with regional teams and partner programs.
Role & Responsibilities
- Build outcome-oriented learning paths for new and existing product modules.
- Design, launch, and run a virtual LMS that offers immersive, scenario-based training for customers and employees.
- Create and maintain a self-service Learning Center with certifications, recorded demos, quizzes, and role-based content.
- Host monthly webinars, onboarding office hours, and deep-dive workshops that drive feature adoption.
- Deploy in-app, behavior-triggered prompts that guide users to exactly the training they need.
- Use reverse demos and guided checklists to shorten time-to-value.
- Design onboarding curricula for Support, Onboarding, and Customer Success roles to accelerate ramp-up.
- Partner with Product to build feature readiness playbooks and deliver live enablement sessions for every release.
- Implement AI-powered internal search so CX teams instantly find workflows and edge cases.
- Convert tribal knowledge from Product and Engineering into structured, accessible formats.
- Maintain a dynamic internal knowledge base that feeds help docs, chatbots, and reference tools.
- Deploy AI assistants to deflect repetitive questions and empower CX teams to solve complex issues.
- Sync training content with Product and Marketing through aligned release notes, in-app guides, and live sessions.
- Gather Voice-of-Customer insights to identify learning gaps and update curricula.
- Partner with Success Managers to link training outcomes to expansion readiness and account health.
Must have Criteria
- 4+ years in SaaS training, enablement, customer education, or onboarding.
- Proven experience creating learning programs with platforms such as LearnWorlds, Intercom, or Notion.
- Track record of building immersive training experiences or virtual simulations.
- Familiarity with AI-augmented knowledge systems and chat-based learning workflows.
- Strong instructional design, content writing, and curriculum planning skills.
Nice to Have
- Familiarity with CX tech stacks (HubSpot, Intercom, Loom) or dental software (Dentrix, Open Dental, Eaglesoft).
What We Offer
- Your training content impacts thousands of healthcare practices.
- Work with an innovative tech stack that includes AI, automation, and cloud-first tools.
- Join a customer-first culture that values knowledge and confidence.
- Receive a competitive package with salary, bonuses, PTO, health benefits, and potential equity.
- Grow into Head of Enablement or regional lead roles as the company expands.
Role: Lead Django Developer
Function: Software Engineering
Location: Kolkata
Type: Full-time
Industry: Healthcare SaaS
About Company
A rapidly growing SaaS company operating in the healthcare technology space, focused on building smart, data-driven solutions that help service providers improve operational efficiency and patient engagement. The platform is purpose-built for a specialized segment within healthcare, with deep use cases tailored for practices like dental care. With a strong and growing customer base across global markets, the company is on a mission to simplify practice management through intuitive tools and automation — all driven by a passionate, cross-functional team.
Position Overview
You lead a high-performing engineering team that powers a fast-growing healthcare SaaS platform. You own backend architecture, CI/CD pipelines, and data persistence that drive mission-critical tools for dental practices worldwide. Your work enables faster releases, higher reliability, and measurable performance gains across the product suite.
Role & Responsibilities
- You set backend architecture direction and decompose large projects into executable pieces.
- You mentor engineers, run design and code reviews, and uphold rigorous quality standards.
- You build and evolve Python/Django services and REST APIs for performance, reliability, and maintainability.
- You design efficient relational schemas in PostgreSQL, tune queries, and manage migrations with SQLAlchemy and Alembic.
- You define Git branching strategies, automate build, test, and deploy steps, and enable safe rollbacks across environments.
- You optimize runtime with Redis caching and Nginx reverse proxy to improve throughput, latency, and security.
- You collaborate with product and operations teams to translate requirements into actionable technical plans.
Must have Criteria
- 6–10 years of software development experience with deep expertise in Python and Django for production web backends and RESTful APIs.
- Proven leadership guiding engineers, setting technical standards, and conducting design and code reviews.
- Strong PostgreSQL knowledge covering schema design, indexing, transactions, and performance tuning.
- Hands-on experience with SQLAlchemy and Alembic for model definitions, schema versioning, and safe migrations.
- Demonstrated CI/CD expertise including pipeline design, gated testing, release automation, and effective Git workflows.
- Practical knowledge of Redis caching strategies, eviction patterns, and secure high-throughput proxying with Nginx.
- Working familiarity with NoSQL paradigms and appropriate use cases alongside relational stores.
Nice to Have
- Exposure to VOIP/SIP protocols and backend integrations.
- Experience delivering cloud-native workloads with Docker or Kubernetes and infrastructure as code within CI/CD.
- Knowledge of observability practices covering metrics, logs, and tracing for performance and reliability improvements.
What We Offer
- Opportunity to safeguard mission-critical SaaS used by thousands of practices.
- Direct impact on a customer-first mission that values reliable and seamless product releases.
- Competitive package covering salary, performance bonuses, paid time off, and health benefits
- Clear career growth path toward Engineer roles as the company expands globally.
Apply Now
Share your details below to apply for this job.
Job Description
Role: Customer Training & Enablement Manager
Function: Customer Education & Enablement
Location: Gurugram, India
Type: Full-time
About Company
A rapidly growing SaaS company operating in the healthcare technology space, focused on building smart, data-driven solutions that help service providers improve operational efficiency and patient engagement. The platform is purpose-built for a specialized segment within healthcare, with deep use cases tailored for practices like dental care. With a strong and growing customer base across global markets, the company is on a mission to simplify practice management through intuitive tools and automation — all driven by a passionate, cross-functional team.
Position Overview
You design and roll out scalable, AI-powered learning programs that turn customers and colleagues into product experts. You translate tribal product knowledge into engaging content and systems that accelerate time-to-value and fuel adoption. As the platform and headcount grow, you scale the enablement function into a center of excellence with regional teams and partner programs.
Role & Responsibilities
- Build outcome-oriented learning paths for new and existing product modules.
- Design, launch, and run a virtual LMS that offers immersive, scenario-based training for customers and employees.
- Create and maintain a self-service Learning Center with certifications, recorded demos, quizzes, and role-based content.
- Host monthly webinars, onboarding office hours, and deep-dive workshops that drive feature adoption.
- Deploy in-app, behavior-triggered prompts that guide users to exactly the training they need.
- Use reverse demos and guided checklists to shorten time-to-value.
- Design onboarding curricula for Support, Onboarding, and Customer Success roles to accelerate ramp-up.
- Partner with Product to build feature readiness playbooks and deliver live enablement sessions for every release.
- Implement AI-powered internal search so CX teams instantly find workflows and edge cases.
- Convert tribal knowledge from Product and Engineering into structured, accessible formats.
- Maintain a dynamic internal knowledge base that feeds help docs, chatbots, and reference tools.
- Deploy AI assistants to deflect repetitive questions and empower CX teams to solve complex issues.
- Sync training content with Product and Marketing through aligned release notes, in-app guides, and live sessions.
- Gather Voice-of-Customer insights to identify learning gaps and update curricula.
- Partner with Success Managers to link training outcomes to expansion readiness and account health.
Must have Criteria
- 4+ years in SaaS training, enablement, customer education, or onboarding.
- Proven experience creating learning programs with platforms such as LearnWorlds, Intercom, or Notion.
- Track record of building immersive training experiences or virtual simulations.
- Familiarity with AI-augmented knowledge systems and chat-based learning workflows.
- Strong instructional design, content writing, and curriculum planning skills.
Nice to Have
- Familiarity with CX tech stacks (HubSpot, Intercom, Loom) or dental software (Dentrix, Open Dental, Eaglesoft).
What We Offer
- Your training content impacts thousands of healthcare practices.
- Work with an innovative tech stack that includes AI, automation, and cloud-first tools.
- Join a customer-first culture that values knowledge and confidence.
- Receive a competitive package with salary, bonuses, PTO, health benefits, and potential equity.
- Grow into Head of Enablement or regional lead roles as the company expands.
Role: Lead Django Developer
Function: Software Engineering
Location: Kolkata
Type: Full-time
Industry: Healthcare SaaS
About Company
A rapidly growing SaaS company operating in the healthcare technology space, focused on building smart, data-driven solutions that help service providers improve operational efficiency and patient engagement. The platform is purpose-built for a specialized segment within healthcare, with deep use cases tailored for practices like dental care. With a strong and growing customer base across global markets, the company is on a mission to simplify practice management through intuitive tools and automation — all driven by a passionate, cross-functional team.
Position Overview
You lead a high-performing engineering team that powers a fast-growing healthcare SaaS platform. You own backend architecture, CI/CD pipelines, and data persistence that drive mission-critical tools for dental practices worldwide. Your work enables faster releases, higher reliability, and measurable performance gains across the product suite.
Role & Responsibilities
- You set backend architecture direction and decompose large projects into executable pieces.
- You mentor engineers, run design and code reviews, and uphold rigorous quality standards.
- You build and evolve Python/Django services and REST APIs for performance, reliability, and maintainability.
- You design efficient relational schemas in PostgreSQL, tune queries, and manage migrations with SQLAlchemy and Alembic.
- You define Git branching strategies, automate build, test, and deploy steps, and enable safe rollbacks across environments.
- You optimize runtime with Redis caching and Nginx reverse proxy to improve throughput, latency, and security.
- You collaborate with product and operations teams to translate requirements into actionable technical plans.
Must have Criteria
- 6–10 years of software development experience with deep expertise in Python and Django for production web backends and RESTful APIs.
- Proven leadership guiding engineers, setting technical standards, and conducting design and code reviews.
- Strong PostgreSQL knowledge covering schema design, indexing, transactions, and performance tuning.
- Hands-on experience with SQLAlchemy and Alembic for model definitions, schema versioning, and safe migrations.
- Demonstrated CI/CD expertise including pipeline design, gated testing, release automation, and effective Git workflows.
- Practical knowledge of Redis caching strategies, eviction patterns, and secure high-throughput proxying with Nginx.
- Working familiarity with NoSQL paradigms and appropriate use cases alongside relational stores.
Nice to Have
- Exposure to VOIP/SIP protocols and backend integrations.
- Experience delivering cloud-native workloads with Docker or Kubernetes and infrastructure as code within CI/CD.
- Knowledge of observability practices covering metrics, logs, and tracing for performance and reliability improvements.
What We Offer
- Opportunity to safeguard mission-critical SaaS used by thousands of practices.
- Direct impact on a customer-first mission that values reliable and seamless product releases.
- Competitive package covering salary, performance bonuses, paid time off, and health benefits
- Clear career growth path toward Engineer roles as the company expands globally.
Apply Now
Share your details below to apply for this job.
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